About

Our Company

Our Company | Motor Car Mall

Motor Car Mall is a high quality; fair priced repair shop that specializes in both collision repair & auto mechanical service repair. Our commitment to quality and customer service makes us stand out from any other repair facility. We employ only highly skilled technicians that are ASE certified and or I-CAR certified. We know that you have a choice of repair shops, so we have made every effort to build a clean neat facility you will be comfortable visiting. Please know that both the collision repair & service repair departments are dedicated to making your auto repair experience smooth and pain free. Our 33 plus years in business gives us the advantage of knowing what customers have come to expect during a repair, so we have the slogan of No limits… our commitment to superior quality & service.

Every collision repair customer receives a survey card to fill out and mail into Napa’s CSI “Customer Satisfaction Index” program. That’s how we track our customers satisfaction rate. Motor Car Mall can proudly report that we have had a 99% and above approval rating for the entire time we have been tracked thru Napa’s CSI program.

 

Collision Services

Collision Services | Motor Car Mall

Our collision repair facility does the finest repair work anywhere. Our ASE Certified I-CAR trained technicians perform more important steps than most shops while repairing your vehicle. Please watch the “Collision Repair Process Video” to see some of the extra steps we take while bringing your car back to its pre accident condition. If you like what you see please watch our “How to Get Your Vehicle to us Video”. It will help you deal with any insurance company on getting your car to us. Making the right decision on the correct shop is the first and most important decision you will make.

 

Mechanical Services

Mechanical Services | Motor Car Mall

We are AAA Approved Auto Repair Shop. Whether you have a small car or big truck our ASE Certified technicians have the knowledge and most up to date tools to diagnose and repair your vehicle. All mechanical repairs come with a 24 thousand mile, 24 month warranty. We know how to get you back on the road quickly at a reasonable price. Click here to see more about the services we offer.

 

Collision Repair Status

Collision Repair Status | Motor Car Mall

We know that getting into an accident and having collision repair work done is stressful. Most times you have no idea on what is about to happen to your vehicle during a collision repair. Motor Car Mall will take the mystery out of the experience with daily updates and photos of the progress while your car is being repaired. Once you have made the decision to use Motor Car Mall we will deal with your insurance company making sure you receive a quality repair. Click here to request your updates.